Frequently Asked Questions
Everything you need to know about shopping with Welax US
How long will it take to receive my order?
Standard shipping within the US typically takes 3-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Welax US accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us within 1 hour of placement. Once an order is in the shipping phase, it cannot be modified.
Do you offer international shipping?
Currently, Welax US focuses on serving customers within the United States. We are working on expanding our logistics to support international destinations in the near future.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.